Good gear.
Real conversations.
A DIRECT LINE TO OUR TEAM
Let’s talk outdoors.
For product advice, care questions or help with an order, get in touch. A little detail about what you need helps us give you a useful answer.
EMAIL USinfo@bushcraftspain.es ↗CONTACT FORMSend us a message ↗
Our customer service hours are Monday–Friday, 10:00–18:00, mainland Spain time, excluding public holidays. We aim to reply within two working days. During busy periods or while checking with the workshop, it may take longer. This is an email enquiry service, not live chat.
How can we help?
We’ll use your details to respond to your enquiry. Read our privacy information.
LOOKING FOR A QUICK ANSWER?Shipping & delivery ↗Care & repair ↗Your orders ↗
Orders & delivery — quick answers
Where is my order?
Check your order confirmation and Your orders in your account. Preparation or manufacturing comes before dispatch. If the estimate has passed, send us your order number using the form below.
Why does my tracking show no movement?
A tracking number or a “completed” order status does not by itself confirm carrier collection. Tracking usually begins with the carrier’s first scan. If tracking remains unchanged or passes the carrier’s estimate, contact us so we can check.
Will all my items arrive together?
An order containing made-to-order items may need to wait until the whole order is ready. Ask us if you need available items sooner; we will confirm what is possible and any additional shipping cost before proceeding.
Can I change my address or order?
Contact us as soon as possible with your order number and the requested change. We will check whether preparation or dispatch has already started; changes cannot be guaranteed after handover to the carrier.
How do I return an item or report a fault?
See our Shipping & returns policy for withdrawal, refunds and the legal guarantee. For a fault, tell us what happened and include your order number.
VISITS BY ARRANGEMENT
Feel the materials.
Find your next companion.
Come closer to the wool, oilskin and canvas. See the details, ask your questions and take your time choosing the gear that suits your days outdoors.
Our showroom visits are arranged personally. Send us a message before you travel: we’ll share the location and agree a time for your visit.
