BUSHCRAFT SPAIN
Shipping
From our small workshop to your next adventure. We take care over every order, so your gear is worth the wait.
Good things take a little time
Made with care
Our own-brand pieces are made by hand, with attention to the materials, the stitching and the finishing touches. Preparing an order takes time, and we prefer to give each piece the care it deserves.
Planning your next trip?
You will find an estimated delivery window on each product page. It is a guide to help you plan, rather than a fixed arrival date. If you need your gear for a trip or a gift, please order well ahead and write to us before buying if the date is important.
A small workshop, a personal approach
Availability can change as orders come in and materials arrive, and the stock shown online may occasionally lag behind the workshop. Items on backorder are prepared in the order received and dispatched when ready. We normally send your order together once everything is ready. If something affects your order, we are here to help: please get in touch whenever you need an update.
During busy periods such as Halloween, Black Friday and Christmas, preparation and delivery can take longer. Thank you for allowing a little extra time and supporting a small workshop.
Costs and customs
European Union
No additional import duties for ordinary deliveries within the EU customs territory. Special territories, including the Canary Islands, Ceuta and Melilla, may have different requirements.
United States
For deliveries to the United States, taxes and customs duties are included (DDP). There are no surprise import charges on arrival. Any shipping charge is shown separately at checkout.
Other destinations
Local import taxes, duties and carrier clearance fees may be payable by the recipient unless checkout states otherwise.
We are here to help
Once your parcel is on its way, we will email your tracking details. Please allow a little time for the carrier to register the first update.
If you have a question about your order, or something does not look right with the delivery, write to us. We will check it with you and help resolve the issue.
Before we send your order
Please check your delivery address and contact details at checkout. If you spot a mistake, let us know as soon as possible so we can help before your parcel leaves.
Returns & right of withdrawal
EU consumers have a statutory 14-day right of withdrawal. We extend the notification period to 15 calendar days after delivery. Tell us clearly that you wish to cancel by emailing info@bushcraftspain.es, with your name and order number; no reason is required. You may use the contact form, but no particular form or prior approval is required. Return the goods within 14 days of notifying us. Contact us for the correct return address; our showroom is not automatically the returns address.
For withdrawal from the whole order, we refund the price paid and the cost of our least expensive standard outbound delivery. The extra cost of an express or premium service chosen by you is not refundable. You pay only the direct return shipping costs, unless we agreed otherwise or the goods are faulty or incorrect. For a partial return, we refund the returned goods and any delivery charges refundable under the applicable law.
We refund within 14 days of receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise without extra fees. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier. You may inspect goods as you would in a shop; only diminished value caused by handling beyond what is needed to establish their nature, characteristics and functioning may be deducted. Original packaging is helpful, but is not a condition of your statutory rights.
The withdrawal exception for custom goods applies only to items made to your specifications or clearly personalised, where legally applicable. A standard item made after ordering or sold on backorder is not automatically excluded. Faulty-goods rights still apply to custom products.
Legal guarantee & faulty goods
Your mandatory consumer rights apply regardless of the seller being based in Andorra. EU consumers have a minimum two-year legal guarantee for lack of conformity, or the longer period required by the applicable national law; for new goods subject to Spanish consumer law, this is three years from delivery. This is separate from any manufacturer’s commercial warranty.
If an item is faulty, incorrect or not as described, email info@bushcraftspain.es with the order number and a description; photos can help us assess the problem. The legal remedies include repair or replacement free of charge, including necessary shipping, and a price reduction or refund where the legal conditions are met. We do not impose a five-day reporting deadline that removes your statutory rights. Normal wear or damage caused by misuse is not in itself a manufacturing defect.
Returns outside the European Union
For consumers outside the EU, we also offer a 15-calendar-day change-of-mind notification period after delivery, with the return and refund conditions above. Any mandatory local rights that give you greater protection remain unaffected. Contact us for the correct return address and customs paperwork before sending an international return. Mark it accurately as returned goods; do not declare a false value. Import charges paid directly to customs or a third party may need to be reclaimed from that authority. We do not automatically deduct customs charges from a statutory refund.
Our customer service hours are Monday–Friday, 10:00–18:00, mainland Spain time, excluding public holidays. We aim to reply within two working days. During busy periods or while checking with the workshop, it may take longer. This is an email enquiry service, not live chat.
