ABOUT US
BUSHCRAFT, S.L.
NRT L-716684-G
VAT ESN0240289I
Carrer Mirador d´Encamp 16
AD200 Encamp (Andorra)

SHOWROOM STORE | ANDORRA
SAFARI MASTER
Carrer Bonaventura Armengol 13
AD500 Andorra La Vella (Andorra)

SHOWROOM STORE | SPAIN
BUSHCRAFT SPAIN, S.L.
VAT ESB01784610
Calle Balmes 4
46100 Burjassot, Valencia (Spain)

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you buy something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address. When you browse our store, we also automatically receive the Internet protocol (IP) address of your computer to provide us with information that helps us understand your browser and operating system. Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. It is possible that information data of the visitor’s IP is collected to improve the service, language, currency and customer service. This data will never be shared with third parties.

SECTION 2 – CONSENT
How is my consent obtained? When you provide us with personal information to complete a transaction, verify your credit / debit card when placing an order, arranging a delivery, or returning a purchase, we imply that you consent to our collecting and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will directly ask for your express consent or give you the opportunity to say no. How do I withdraw my consent? If after signing up, you change your mind, you can withdraw your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at info@bushcraftspain.es.

SECTION 3 – PRIVACY
All data provided to the web will be treated confidentially in accordance with Organic Law 03/2018 on the Protection of Personal Data and we inform you that you have the right of access to the file, rectification and cancellation of your data, being able exercise such rights by sending an email to info@bushcraftspain.es.

SECTION 4 – BUY
Our store is hosted on private servers in France; They provide us with an online e-commerce platform that allows us to sell you our products and services through the web https://bushcraft.ad, https://bushcraftspain.es and https://bushcraftspain.com.

SECTION 5 – THIRD PARTY SERVICES
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors (PayPal), have their own privacy policies regarding the information we are required to provide for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so that you understand how these providers will handle your personal information.

SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed. If you fill in your credit / debit card or other banking information, it is encrypted using secure socket layer technology (SSL) and secured with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES
We generally use general cookies to ensure a good user experience. The law requires us to tell you how they are used and what they are for.

Terms of sale: returns and guarantees

Shipping costs and any applicable duties are explained in our shipping policy and at checkout.

Returns & right of withdrawal

EU consumers have a statutory 14-day right of withdrawal. We extend the notification period to 15 calendar days after delivery. Tell us clearly that you wish to cancel by emailing info@bushcraftspain.es, with your name and order number; no reason is required. You may use the contact form, but no particular form or prior approval is required. Return the goods within 14 days of notifying us. Contact us for the correct return address; our showroom is not automatically the returns address.

For withdrawal from the whole order, we refund the price paid and the cost of our least expensive standard outbound delivery. The extra cost of an express or premium service chosen by you is not refundable. You pay only the direct return shipping costs, unless we agreed otherwise or the goods are faulty or incorrect. For a partial return, we refund the returned goods and any delivery charges refundable under the applicable law.

We refund within 14 days of receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise without extra fees. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier. You may inspect goods as you would in a shop; only diminished value caused by handling beyond what is needed to establish their nature, characteristics and functioning may be deducted. Original packaging is helpful, but is not a condition of your statutory rights.

The withdrawal exception for custom goods applies only to items made to your specifications or clearly personalised, where legally applicable. A standard item made after ordering or sold on backorder is not automatically excluded. Faulty-goods rights still apply to custom products.

Legal guarantee & faulty goods

Your mandatory consumer rights apply regardless of the seller being based in Andorra. EU consumers have a minimum two-year legal guarantee for lack of conformity, or the longer period required by the applicable national law; for new goods subject to Spanish consumer law, this is three years from delivery. This is separate from any manufacturer’s commercial warranty.

If an item is faulty, incorrect or not as described, email info@bushcraftspain.es with the order number and a description; photos can help us assess the problem. The legal remedies include repair or replacement free of charge, including necessary shipping, and a price reduction or refund where the legal conditions are met. We do not impose a five-day reporting deadline that removes your statutory rights. Normal wear or damage caused by misuse is not in itself a manufacturing defect.

Returns outside the European Union

For consumers outside the EU, we also offer a 15-calendar-day change-of-mind notification period after delivery, with the return and refund conditions above. Any mandatory local rights that give you greater protection remain unaffected. Contact us for the correct return address and customs paperwork before sending an international return. Mark it accurately as returned goods; do not declare a false value. Import charges paid directly to customs or a third party may need to be reclaimed from that authority. We do not automatically deduct customs charges from a statutory refund.